IT Customer Support

  • location: Newnan, GA
  • type: Temp to Perm
  • salary: $18 - $19 per hour

job description

IT Customer Support

Performs customer order functions, adjust and monitor forecasting and daily customer communications. Serve as main point of contact for assigned customers. Review customer release schedules and enter customer orders in SAP. Communicate order confirmation and discrepancies (as necessary) to the customer. Assist personnel with shipments to customers. Assist materials/purchasing personnel in maintaining awareness of customer materials requirements. Assign Returned Goods Authorization numbers to customers and coordinate processing. Pull reports in SAP to monitor customer accounts (backlog, account receivables) Process Credit Memos. Adjust and monitor customer forecast in IP Planning Tool. Monitor Logistic Agreements with customers. Serve as back-up for other department members

Responsibilities

Performs customer order functions, adjust and monitor forecasting and daily customer communications. Serve as main point of contact for assigned customers. Review customer release schedules and enter customer orders in SAP. Communicate order confirmation and discrepancies (as necessary) to the customer. Assist personnel with shipments to customers. Assist materials/purchasing personnel in maintaining awareness of customer materials requirements. Assign Returned Goods Authorization numbers to customers and coordinate processing. Pull reports in SAP to monitor customer accounts (backlog, account receivables) Process Credit Memos. Adjust and monitor customer forecast in IP Planning Tool. Monitor Logistic Agreements with customers. Serve as back-up for other department members



Skills

  • SAP (3 years of experience is required)
  • Advanced MS Excel (3 years of experience is required)
  • Customer Service
  • Follow-up
  • Active Listening
Education
  • Bachelors
Qualifications
  • Years of experience: 3 years
  • Experience level:Experienced
Shift: First

Working hours: 8 AM - 5 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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