Customer Service rep

  • location: Fontana, CA
  • type: Temp to Perm
  • salary: $18.01 per hour

job description

Customer Service rep

As a Logistics company we know that exceptional customer service is at the heart of our operations. As the Customer Service Representative, you will provide professional customer service to both internal and external customers. You will collaborate with customers and service center personnel to resolve any issues that they may have. You will be in charge of answering heavy phone lines and need to have strong communication skills to be able to effectively communicate with customers.  Temp to hire Customer Service Representative role working M-F 10am - 6:30pm with weekends off. This position is in Fontana and pays $18/hr. While working for Randstad you will be paid weekly! If you want to gain more experience in customer service at a fast paced company then this could be a great opportunity for you. There are other shifts available as well. If interested in this role please reach out to Jessica Schutter at 714.232.3726 or by email at jessica.schutter@randstadusa.com.

Responsibilities

 Properly bill shipments pursuant to applicable tariffs and pricing agreements
 Recognize and resolve documentation errors
 Assist customers via phone, email and fax with inquiries including, but not limited to: tracing shipments,
rate quotes, tariff discrepancies and billing and/or invoicing questions
 Perform general clerical duties as assigned, including, but not limited to: answering and directing phone
calls, filing, data entry and billing
 Process over, short and damaged freight and related documentation for customer resolution



Skills

  • Customer Service
  • ERP
  • Microsoft Office
  • 10-Key
  • Answering Heavy Phone Lines
Education
  • High School
Qualifications
  • Years of experience: 1 year
  • Experience level:Entry Level
Shift: First

Working hours: 10 AM - 6:30 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
San Francisco Fair Chance Ordinance:

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.


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