Customer Service rep

  • location: Bolingbrook, IL
  • type: Temporary
  • salary: $16.50 per hour

job description

Customer Service rep

Processes and inputs all customer orders including inbound and outbound orders  Generates all paperwork and applicable information for customer work orders  Keeps customers inventory current and accurate  Coordinates special, last minute shipping requests  Traces orders as required and notifies customers of any activity concerns  Sends completed bills of lading to customers within 24 hours of receipt or shipment  Maintains damage reports and communicates to the customers as needed  Responsible for timely customer daily, weekly, bi-monthly, and monthly billing  Maintains a good working relationship with internal and external customers by responding to all inquiries and complaints concerning work orders, invoices, shipments and inventory counts  Act in a manner that promotes teamwork by assisting the clerical department when needed  WMS Experience   Warehouse/Distrubtion experience   

Responsibilities

Authorized to work in the United States
 Ability to lift 30 pounds and safely lift, turn, position and transfer product accordingly
 Must have strong communication skills, both oral and written
 Must have a satisfactory background check
 Must comply with OSHA and SDS Standards
 Must have the flexibility to work any shift required by customer and business needs
 1-2 years customer service experience, preferred
 1-2 years warehouse experience, preferred
 Must possess the appropriate computer experience (i.e. Microsoft Office, SAP, WMS)
 Ability to multitask and work in an organized manner



Skills

  • Customer Service
  • Active Listening
  • Typing Skills
  • Basic Software Skills
  • Adapting to Change
  • Follow-up
  • Empathy
  • Interpersonal Sensitivity
  • Troubleshooting
  • Basic Computer Skills
  • WMS (2 years of experience is preferred)
Education
  • High School
Qualifications
  • Years of experience: 2 years
  • Experience level:Experienced
Shift: First

Working hours: 7 AM - 3:30 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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