Do you enjoy communicating with people on the phone? Have a cheery disposition? We are looking for customer service representatives to join the customer care team. We have an immediate need for one of our top clients in the Millersville, MD area. This is a temporary opportunity that could potentially turn into a permanent opportunity for the right candidate. This position is for a Call Center Representative, and will be at a $15/hr. pay rate. The hours of the Call Center are listed below, as well as the location. If you find yourself out of work at this time, or you are looking to pick up part time hours, please let us know. Randstad would love to be of assistance with your job search! Call Center Hours: Monday-Friday 8am-8pm Saturdays/Sundays 8am-4pm Full time: 40 hours week, every other weekend (variable shifts 8-4, 9-5 or 12-8)
- Respond to customer phone and email inquiries in a prompt, courteous and concise manner.
- Review customer accounts and identifies options that meet their current needs.
- Answer customer questions and assists in problem resolution.
- Accurately document all customer interactions in clear and thorough detail.
- Good problem-solving and conflict resolution skills
- Excellent listening and communication skills
- Ability to diffuse emotional situations
The essential functions of this role include:
- Customer Service
- Typing Skills
- Basic Computer Skills
- Telephone Etiquette
- Years of experience: 2 years
- Experience level:Entry Level
Working hours: 8 AM - 8 PM
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.