Remote Customer Service Rep - TX, SC, MI, TN FL

  • location: Nashville, TN
  • type: Temporary
  • salary: $12.50 - $13.50 per hour

job description

Remote Customer Service Rep - TX, SC, MI, TN FL

WORK FROM HOME - CUSTOMER SERVICE REP 
  • INBOUND CALLS
  • FULL TIME AND PART TIME SCHEDULES AVAILABLE 
  • FOR IMMEDIATE HIRE 
MUST LIVE IN TEXAS, SOUTH CAROLINA, TENNESSEE, FLORIDA OR MICHIGAN
  • One year of continuous Customer Service experience in a high volume call center experience preferred.
  • Proficiency with computers, including the ability to multitask and toggle to multiple screens simultaneously.
  • Ability to type 25 wpm or more.


Responsibilities

Schedule, modify, and cancel reservations as requested with the highest degree of accuracy.
— Answer calls from customers to learn about and address their needs and manage other issues with products or
services.

— Perform logistics troubleshooting and confirm resolution with the customer, approaching each call with a “one-
call resolution” mindset.

— Respond professionally and efficiently to customers, explain possible solutions, and ensure that customer’s feel
supported and valued.
— Engage in active listening with customers, confirm or clarify information and de-escalate issues, as needed.
— Utilize software, databases, and tools appropriately.
— Understand and strive to meet or exceed call center metrics while providing excellent, consistent customer
service.

--- Attend training and other learning opportunities to expand knowledge of company and position.

— Adhere to all company policies and procedures.
— Perform other duties as required.





Skills

  • Customer Service
  • Active Listening
  • Empathy
  • Follow-up
  • Telephone Etiquette
  • Interpersonal Sensitivity
  • Typing Skills
  • Basic Software Skills
  • Adapting to Change
  • Troubleshooting
  • Basic Computer Skills
Education
  • High School (required)
Qualifications
  • Years of experience: 1 year
  • Experience level:Entry Level
Shift: First

Working hours: 8 AM - 8 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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