Customer Service - Outbound

  • location: Palm Beach Gardens, FL
  • type: Temporary
  • salary: $15 per hour

job description

Customer Service - Outbound

We are in need of about 5 really good REMOTE Outbound Customer Service Reps to join our team during our peak season. This is a WORK FROM HOME JOB. These positions will run from October 26, 2020 to March 2021. Anyone who is located in EASTERN STANDARD TIME states can be considered for the remote position if their experience is in line with what what we need. We are a major RX (prescription) discount plan company that helps make expensive medications more affordable by utilizing our single care plan and card. We will train and teach you all you'd need to know about what we do and who benefits from our services. This position will be an information outreach to our larger pharmacy clients and you'll be speaking with Pharmacists, Pharmacy Techs, and occassionally a physician as well. The goal is to check in on them to be sure they are aware of the single care plan and ask if they are suggesting this to patients when they need help purchasing their medications. You can offer informational advice and any help to them about the plan over the phone. There is no sales or upselling anything...strictly reaching out to our clients. Monday-Friday, Full-Time 9:00 am to 5:30 pm Temporary Assignment from October 26, 2020 to March 2021 -Equipment such as Laptop, monitor, headset, etc. will also be provided to you by our company!!  


-Making outbound calls to large pharmacy clients to reach out to them and remind them of the prescription card coverages, any special offers, prescription discounts and current changes to the plans

-Ask questions to the Pharmacists or Pharmacy Techs to assess if they are familiar with the Prescription Drug Discount card and plans

-NO SALES, simply follow-up and informational outbound calls to better reach our clients within the large pharmacies

-Troubleshoot any issues or concerns that they may be having with the plan itself

-Meet or exceed the customer call volume metrics as a united team and support your fellow team members to achieve their call goals

-Be open to talk about any facets of the prescription drug discount plan and how this affects the affordability of expensive medications for a majority of people

-Meeting or exceeding the follow-up outbound call KPI's with the entire team will also be rewarded with a monthly bonus

The essential functions of this role include:

  • working in a smoke free environment
  • Customer Service
  • Active Listening
  • Telephone Etiquette
  • Basic Software Skills
  • CRM
  • outbound call center (1 year of experience is required)
  • Pharmacy Tech (1 year of experience is preferred)
  • Data Entry (1 year of experience is preferred)
  • Follow-up
  • Typing Skills
  • High School (required)
  • Years of experience: 1 year
  • Experience level:Experienced
Shift: First

Working hours: 9 AM - 5:30 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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