Inbound Call Center Rep

  • location: Virginia Beach, VA
  • type: Temp to Perm
  • salary: $14 - $15 per hour

job description

Inbound Call Center Rep

Does the idea of an open, challenging and collaborative environment put a smile on your face? A major Healthcare provider company is looking for customer service representatives to join the Customer Care team. The Customer Care Support Specialist will take inbound and make outbound calls for a variety of customer and partner related issues.  



Responsibilities



  • Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
  • Analyzes problems and provides information/solutions.
  • Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.
  • Thoroughly documents inquiry outcomes for accurate tracking and analysis.
  • Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
  • Researches and analyzes data to address operational challenges and customer service issues.
  • Provides external and internal customers with requested information.


The essential functions of this role include:
  • working weekends
Skills
  • Telephone Etiquette
  • Call Center Support
  • Basic Software Skills
  • CRM
Education
  • High School (required)
Qualifications
  • Years of experience: 2 years
  • Experience level:Experienced
Shift: Second

Working hours: 8 AM - 8 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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