Customer Experience Manager

  • location: Copiague, NY
  • type: Permanent
  • salary: $65,000 - $75,000 per year

job description

Customer Experience Manager

Family Owned and Operated Wholesale Distributor seeking an experience Customer Experience Manager to join their team.We are seeking a professional candiate that is willing to learn new things while bringing thier own thoughts to the table. This position can be trained if needed. Industry experience or similar industry to HVAC is a must. 

Responsibilities

Insures customers are provided competitive pricing for all jobs, sometimes involving coordination with the Purchasing Department for vendor negotiations
Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items
Partners with customers, vendors, other department team members, and the Accounting Department to resolve all customer service issues
Shares market and competitor information with all applicable channels within the organization while establishing relationships and working partnerships
Determines replacement HVAC/R parts, according to inspection or verbal/description of the old part, and customer requirements

Participates in both staff and customer training for new and existing product lines
Act as liaison between outside sales representatives and assist with research, price checking and order placing







Skills

  • Product Management
  • Typing Skills
  • Working Independently
  • Organization
  • Answering Phones
  • Decision Making
  • Operations
  • Planning
  • Telephone Etiquette
  • Customer Service
  • Project Management
  • Problem Solving
  • Handling Confidential Information
  • Prioritizing
  • Follow-up
  • Written Communication
  • Managing
  • Microsoft Office
  • Active Listening
  • Materials Management
  • Oral Communication
  • detail oriented
Education
  • Bachelors
Qualifications
  • Years of experience: 5 years
  • Experience level:Experienced
Shift: First

Working hours: 7:30 AM - 5:30 PM

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