Customer Service

  • location: New Castle, DE
  • type: Temp to Perm
  • salary: $19 per hour

job description

Customer Service

Responsibilities: -Courteously greets customers via telephone, email or review platform to assist customers with order processing, product information, pricing, shipping information, and general product assembly guidance/ information. -Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicated changes to the appropriate personnel/departments. -Generate part request forms for prompt replacement part shipment to consumers -Processes manual orders through the Zenith’s platform software, and administers electronic orders when necessary. -Coordinates with shipping department on order status and tracking information of shipments. -Receptionist duties such as signing in guests, handling switchboard callers, food ordering for meetings -ERP system updates- add, change data entry

Responsibilities

Responsibilities:

-Courteously greets customers via telephone, email or review platform to assist

customers with order processing, product information, pricing, shipping

information, and general product assembly guidance/ information.

-Initiates required action for response to customer service requests for order

changes, including the maintenance of order/customer information files and

communicated changes to the appropriate personnel/departments.

-Generate part request forms for prompt replacement part shipment to consumers

-Processes manual orders through the Zenith’s platform software, and administers

electronic orders when necessary.

-Coordinates with shipping department on order status and tracking information of

shipments.

-Receptionist duties such as signing in guests, handling switchboard callers, food

ordering for meetings

-ERP system updates- add, change data entry



Skills

  • Customer Service
  • ERP
  • Active Listening
  • Empathy
  • Follow-up
  • Telephone Etiquette
  • Interpersonal Sensitivity
  • Typing Skills
  • Basic Software Skills
  • Adapting to Change
Education
  • No Degree Required
Qualifications
  • Years of experience: 4 years
  • Experience level:Experienced
Shift: First

Working hours: 8:30 AM - 5 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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