Customer Service

  • location: Fort Lauderdale, FL
  • type: Temp to Perm
  • salary: $15 per hour

job description

Customer Service

Does the idea of an open, challenging and collaborative environment put a smile on your face? A major HVAC company is looking for customer service representatives to join the Customer Care team. The Customer Care Support Specialist will take inbound and make outbound calls for a variety of customer and partner related issues.

This role will sit at the front desk, managing both the walk-in traffic as well as the phone customer support.   



Responsibilities

Excellent written and verbal communication skills, including effective listening skills. Understanding of technical terminology. Must be able to work in a fast-paced goal-oriented environment. Able to handle multiple tasks, stay organized, and focused on details. Able to make recommendations and take proactive approach.

Requires general knowledge of the organization, and thorough knowledge of company products and services. Requires ability to navigate a computerized data entry system or other relevant applications. Ability to build and foster relationships.



Skills

  • Customer Service
  • Follow-up
  • Telephone Etiquette
  • Typing Skills
  • CRM
  • Adapting to Change
  • Active Listening
  • Basic Software Skills
  • Troubleshooting
  • Data Entry
  • Microsoft Office (1 year of experience is required)
Education
  • High School (required)
Qualifications
  • Years of experience: 2 years
  • Experience level:Entry Level
Shift: First

Working hours: 8 AM - 5 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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