Technical Support Analyst

  • location: Phoenix, AZ
  • type: Temp to Perm
  • salary: $17.03 per hour

job description

Technical Support Analyst

Do you have at least 2 recent years of experience with Tech Support? Would you like to work with a local government agency? Randstad is looking for you! 

Randstad is currently recruiting for a local government agency looking for assistance in their department for the next 7 months +. Job tenure, work experience, and educational background are all taken into consideration when applying for positions.

Pay: $17.03/HR

Location: Downtown Phoenix

Duration:  7 Months +

We offer benefits! Medical, Dental, Vision, and Paid Sick Time after 90 days! 

Skills: 

- The Call Center Support Analyst should have excellent communication skills, should demonstrate the capability to appropriately and professionally handle calls from VFC Providers and ASIIS users as well as demonstrate the ability for critical thinking and problem-solving.

- The Call Center Support Analyst should be able to express information in a clear and concise manner, both orally and in writing.

Responsibilities:

- The Call Center Support Analyst provides customer support, service and technical assistance to internal and external users via the Help Desk phone lines and email.
- The Call Center Support Analyst works independently and without technical supervision to receive and screen the incoming calls and receive and complete requests. 
- The Call Center Support Analyst investigates, troubleshoots for problem identification and provides recommendations and solutions to complex issues for the ASIIS users.

The essential functions of this role include:

  • working in a smoke free environment
Skills

  • Customer Service
  • Troubleshooting (3 years of experience is required)
  • advanced computer skills
  • help desk (2 years of experience is required)
Education

  • High School (required)
Qualifications

  • Years of experience: 2 years
  • Experience level:Experienced
Shift: First

Working hours: 8 AM - 5 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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