Does the idea of an open, challenging and collaborative environment put a smile on your face? A major healthcare company is looking for customer service representatives to join the Customer Care team. The Customer Care Support Specialist will take inbound and make outbound calls for a variety of customer and partner related issues.
The Customer Care Representative responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
- Analyzes problems and provides information/solutions
- Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database
- Thoroughly documents inquiry outcomes for accurate tracking and analysis.
- Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
- Researches and analyzes data to address operational challenges and customer service issues. • Provides external and internal customers with requested information.
- Required to meet department goals
- Requires a HS diploma or equivalent; up to 1 year of previous experience in an automated customer service environment; or any combination of education and experience, which would provide an equivalent background.
- Healthcare/MCO knowledge preferred
The essential functions of this role include:
- working in a smoke free environment
- working weekends
- Customer Service
- Basic Software Skills
- Data Entry (1 year of experience is preferred)
- Call Center Support (1 year of experience is preferred)
- Basic Computer Skills
- Years of experience: 1 year
- Experience level:Experienced
Working hours: 8 AM - 4 PM
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