Customer Support Representative I

  • location: Hayward, CA
  • type: Temporary
  • salary: $16 - $17 per hour

job description

Customer Support Representative I

Does the idea of an open, challenging, and collaborative environment put a smile on your face? A major freight forwarding company is looking for customer service representatives to join the Customer Care team in Hayward, CA. The Customer Care Support Specialist will take inbound and make outbound calls for a variety of customer and partner related issues.  

Responsibilities

Provides inbound telephone customer support in a call center environment

Processing complaints, filing supply requests for customers and centers and preparing monthly reports.

Developing an action plan for customers, responding to and following up on customer requests 

Reviewing rates as needed, tracking shipments and orders, preparing reports.

Distributing mail, filing, faxing, processing forms

Auditing documents and some data input.

May also be required to answer inbound customer calls on an as-needed basis.



Skills

  • Customer Service
  • Call Center Support
  • Telephone Etiquette
  • Basic Computer Skills
Education
  • High School
Qualifications
  • Years of experience: 3 years
  • Experience level:Entry Level
Shift: First

Working hours: 8 AM - 5 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
San Francisco Fair Chance Ordinance:

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.


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