Customer Service Rep

  • location: Hollywood, FL
  • type: Temp to Perm
  • salary: $14 - $15 per hour

job description

Customer Service Rep

Does the idea of an open, challenging, and collaborative environment put a smile on your face? A major logistics company is looking for customer service representatives to join the Customer Care team. The Customer Care Support Specialist will take inbound and make outbound calls for a variety of customer and partner-related issues. DIspatch previous experience and SalesForce is preferred  

Responsibilities

Performs adminstrative tasks for area or shift Maintains filing systems and documents per Standard Operating Procedure (SOP) Interacts with customers and contractors, answering questions regarding shipment times, product cuts, loads not picked up by the carrier, and damage claims Coordinates processing of export orders, filling out export paperwork, generates export labels, maintaining export paperwork Processes returns in Warehouse Management System (WMS) and maintains paperwork Pallet management: orders CHEP and white wood pallets for the site, conducts reconciliation of pallet count, researches large pallet system variances Using the location's WMS system, updates area or shift metrics as needed Additional duties as assigned, overtime as needed

Skills

  • Customer Service
  • Follow-up
  • dispatch (2 years of experience is required)
  • salesforce (2 years of experience is required)
Education

  • No Degree Required
Qualifications

  • Years of experience: 1 year
  • Experience level:Entry Level
Shift: First

Working hours: 10:30 AM - 6 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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