Would you say you have experience providing world class customer service? We have a local non-profit company that is in need of someone with your expertise. Call Center Specialists may be called upon to de-escalate stressful situations, as well as serve as the first point of contact for crisis calls including callers demonstrating suicidal ideology. Specialists may also be involved in follow up communications, intake for specialized programs or services, outbound calls, basic database maintenance and community outreach.
Provide exceptional customer service as the first point of contact with the United
Way of Northeast Florida 2-1-1 by linking community members with appropriate
services and providing immediate crisis intervention as necessary.
Establish clear and effective communication using good contact techniques and
active listening in a non-judgmental way
Accurately assess caller’s needs and engage in collaborative problem solving to
prioritize and develop an action plan without offering advice or opinions
Provide thorough, appropriate, and helpful referrals, information, and/or intervention
services to address the caller’s need(s)
- Basic Software Skills (1 year of experience is required)
- Active Listening (2 years of experience is required)
- Confidentiality (1 year of experience is required)
- communication skills
- Empathy (1 year of experience is preferred)
- Years of experience: 2 years
- Experience level:Experienced
Working hours: 8 AM - 5 PM
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