Customer Service Representive

  • location: Hialeah, FL
  • type: Temp to Perm
  • salary: $11 per hour

job description

Customer Service Representive

Are you looking for the next steps in your customer service career? Take that first one by applying to be a Customer Service Representative. If you have a positive, professional demeanor and understand the importance of making and keeping loyal customers happy, this opportunity is perfect for you! The ideal candidate has previous experience as a call center agent or a customer service representative or experience in a related position.  

Responsibilities

  • Assist customers with transportation questions and concerns
  • Schedule, modify and cancel reservations as requested
  • Obtain and document details of any complaints being filed
  • Receive and document customer concerns
  • Ensure that all relevant customer information is documented
  • Ensure accurate trip data input
  • Demonstrate sincere personal commitment to producing high quality work
  • Refer unresolved customer grievances to designated department for further investigation and resolution


Skills
  • Telephone Etiquette
  • Customer Service (1 year of experience is required)
  • Active Listening
  • Empathy
  • Call Center Support (1 year of experience is required)
  • Typing Skills (1 year of experience is required)
  • Basic Computer Skills
Education
  • No Degree Required
Qualifications
  • Years of experience: 1 year
  • Experience level:Entry Level
Shift: First

Working hours: 9:30 AM - 6 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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