Virtual Call Center Agent

  • location: Fenton, MO
  • type: Temporary
  • salary: $12 per hour

job description

Virtual Call Center Agent

Would you say you have experience providing world class customer service? If so, we're anxious to speak with you! We have a local company that is in need of someone with your expertise for a Virtual Call Center opportunity. This is a high volume and fast paced environment.  You will be required to multi-task efficiently and maintain a professional standard at all times.  Monday thru Friday, paid weekly, benefits offered One week on site training class required

Responsibilities

JOB DUTIES:

·         Accept and manage inbound calls, emails and chats from client-based participants enrolled in consumer loyalty reward and employee motivation programs

·         Research, assist, resolve, deescalate inquiries pertaining to loyalty reward accounts

·         Update and notate new and existing participant information in propriety systems

·         Identify and escalate priority issues

·         Attend program training and development classes

·         Follow detailed procedures for common questions

·         Assist in training other Contact Center staff through mentoring

·         Maintain professional standards at all times



Skills

  • Call Center Support
  • Active Listening
  • Telephone Etiquette
  • Typing Skills
  • Interpersonal Sensitivity
  • Empathy
Education
  • High School (required)
Qualifications
  • Years of experience: 1 year
  • Experience level:Experienced
Shift: First

Working hours: 7 AM - 7 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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