Call Center Supervisor Bilingual English Chinese

  • location: Hollywood, FL
  • type: Permanent
  • salary: $50,000 - $60,000 per year

job description

Call Center Supervisor Bilingual English Chinese

Call Center Supervisor is responsible for the organization and efficient function of the call center. This position would manage a team of bilingual Chinese/English speaking Agents and being bilingual is a requirement. In addition, Call Center Supervisor is responsible for identifying any inefficiencies and/or inaccuracies to the attention of upper management. Do you have the experience and are ready to join a great company? This will be a great remote opportunity! 

Responsibilities

  • Supervise daily operations to guarantee success in meeting all operational effectiveness and efficiencies measurements
  • Daily review and communication of results with individual team members in an effort to engage and provide guidance to achieve performance excellence that is aligned with Client SLA's and Convey standards
  • Meet and/or exceed quality performance metrics through consistent quality monitoring and employee feedback
  • Monitoring of CMS skill reports to ensure employee adherence to schedules and proper aux statuses
  • Directly accountable for accuracy of employee eTime records, payroll approvals, PTO and scheduling
  • Develop Mentors to ensure the highest quality feedback and continued advocate development
  • Submit Daily Operations Checklist to Member Services Manager highlighting any key areas of concern
  • Support and communicate motivational campaigns for employees and achieve employee satisfaction targets


The essential functions of this role include:
  • working weekends
Skills
  • Empathy
  • Follow-up
  • Telephone Etiquette
  • Typing Skills
  • Customer Service
  • Influencing
  • Motivating
  • Managing
  • Call Center Support
  • Supervising
  • Leading
  • Basic Software Skills
  • Clerical Work
  • English/Mandarine Fluent
Education
  • Bachelors (required)
Qualifications
  • Years of experience: 3 years
  • Experience level:Experienced
Shift: First

Working hours: 8 AM - 8 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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