Customer Service Representative I

  • location: Smyrna, TN
  • type: Temp to Perm
  • salary: $17 per hour

job description

Customer Service Representative I

A local Smyrna Company is looking for a Customer Service Associate to join their new expansion for customer service and network planning.  In this fast-paced environment, you will have the opportunity to join our current and successful Team in providing world-class service to a top tier Automotive Manufacturing and Distribution network.  Working with multiple teams, initiatives and industry leading technology is only the beginning.  



This is a great opportunity for an individual who is self-motivated, has strong analytical and computer skills, strong attention to detail and is enthusiastic to work in a customer-centric environment.  



A successful candidate should be open to participating with in a multi-team, fast-paced environment.  They should be able to communicate effectively and drive accountability.  They should strive to provide feedback to both internal and external stakeholders and be comfortable in providing ideas for process improvement and team development.  

 

Responsibilities

Orchestrate routes for trucks - tracking and tracing loads to keep plants operational

Run reports each hour and call to verify load location

Provide ETA on trucks for inventory team throughout the day

Heavy outbound call volume to carriers and suppliers; follow up 



The essential functions of this role include:

  • working in a smoke free environment
  • working in a non-temperature controlled environment
  • working weekends
Skills
  • Customer Service
  • Follow-up
  • Microsoft Excel (1 year of experience is required)
Education
  • High School
Qualifications
  • Years of experience: 2 years
  • Experience level:Experienced
Shift: First

Working hours: 7 PM - 6 AM

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