Early Customer Accounts Representative

  • location: San Ramon, CA
  • type: Temp to Perm
  • salary: $18 per hour

job description

Early Customer Accounts Representative

A well known financial service industry company in San Ramon Bishop Park is looking for the next member to join their team. Would you say you have experience providing world-class customer service? We have a need of someone with your expertise. This is a high volume and fast paced environment where you will be working off of 2 computer screens and will be required to multi-task efficiently. You will follow up with customers via phone, email and fax to retrieve any necessary information.

Responsibilities

  • Auto-Dialer collections, placing approximately 100 outbound calls per day on accounts overdue by 5 - 29 days on their automobile payment.
  • Identify cause of customer delinquency and updating of customers' information to ensure non-repeated delinquencies
  • Making manual calls, as needed
  • Ability to work in a team environment and fulfill objectives with minimal direct supervision
  • Excellent communication and relationship building skills
  • Excellent verbal and written skills
  • Excellent analytical skills
  • Detail oriented and ability to multi-task, innovative, proactive and self-directed
  • Ability to focus on goals and develop a work plan that produces desired results.




The essential functions of this role include:
  • working up to 4 hrs of overtime per week
  • working weekends
Skills
  • Customer Service
  • Telephone Etiquette
  • Typing Skills
  • Call Center Support
  • Basic Software Skills
Education
  • Associates
Qualifications
  • Years of experience: 3 years
  • Experience level:Experienced
Shift: First

Working hours: 8 AM - 8 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
San Francisco Fair Chance Ordinance:

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.


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