Contact Center Specialist I

  • location: Roanoke, VA
  • type: Temp to Perm
  • salary: $18 - $18.81 per hour

job description

Contact Center Specialist I

The Roanoke, Virginia Office and Administrative branch of Randstad Staffing is currently accepting applications for Customer Contact Center Representatives. Would you say you have experience providing world class customer service? If so, we would love to hear from you. This is a high volume and fast paced environment where you will be required to multi-task efficiently. You will follow up with customers via phone, email and fax to retrieve any necessary information. Resumes can be submitted to Sara Shuler at sara.shuler@randstadusa.com  

Responsibilities

This position serves as the customer service and administrative point of contact for agents, policyholders, co-workers and other departments in matters pertainining to Policyholder Services and Claims for the life and annuity lines of business. Communicates via telephone, e-mail, fax and written correspondence to provide status and/or information regarding enforce policies and products.



Skills

  • Basic Software Skills
  • Telephone Etiquette
  • Active Listening
  • Typing Skills
  • Customer Service
  • Verbal Communication
  • Basic Computer Skills
  • Call Center Support
Education
  • No Degree Required
Qualifications
  • Years of experience: 2 years
  • Experience level:Experienced
Shift: First

Working hours: 8 AM - 5 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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