ocean air import agent

  • location: Chicago, IL
  • type: Temporary
  • salary: $16 - $18 per hour

job description

ocean air import agent

  We have an exciting opportunity for an OCEAN IMPORT AGENT with excellent communication and customer service skills.   Accuracy and timely movement of freight and information is a key component for this position.   This position will be based at our Chicago, IL location near ohare airport. Skills / Requirements: 

  • 2-4 years experience with ocean imports/ exports
  • Understanding of Ocean Import/Export regulations and documents. 
  • Need to be able to work, communicate, and resolve problems that arise in the movement of product into/out of the US
  • Attention to detail and excellent oral and written skills required, some customer service experience desirable
  • A quick learner with a “Can-Do” attitude and prioritization skills
  • Exceptional customer service skills
  • computer skills (Excel, Word, PowerPoint)
  • LOGIS or Cargo Wise systems knowledge is a plus
  • Hazmat certification is a plus
Pay range: 16-$18 Please contact immediatetely: ciara.stone@randstadusa.com or 312-721-1489  

Responsibilities

  • uoting, account creation, SOP responsibility
  • Confirm all shipment information with origin to initiate shipment- Knowledge of Inco terms
    required
  • Receive and validate customers order including shipping documents, SLI, EIN, credit application
  • Review/update; verify fees, customer profile, SOP, and rates per quote or customer SOP/work instructions
  • Verify shipment status, review pre-alert and verify Issue shipment handling instructions to operational Ocean Import Processors
  • Serve as a liaison between Document Processing Agent and the Customer regarding shipment details and/or exception
  • Communicate exceptions and shipment status with Customer and Ocean Import Processor
  • Work with Accounts Receivable
  • Increase customer satisfaction and business share through regular contact (i.e., phone, email, possible
    visits)
  • Initiate customer reports 


Skills
  • CRM
  • Customer Service
  • Active Listening
  • Telephone Etiquette
  • Typing Skills
Education
  • No Degree Required
Qualifications
  • Years of experience: 2 years
  • Experience level:Experienced
Shift: First

Working hours: 8 AM - 4 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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    ocean air import agent

  • location: Chicago, IL
  • job type: Temporary
  • salary: $16 - $18 per hour
  • date posted: 11/5/2020