Call Center Representative Outbound

  • location: Louisville, KY
  • type: Temporary
  • salary: $15 per hour

job description

Call Center Representative Outbound

Would you say you have experience providing world class customer service? We have a local Healthcare company that is in need of someone with your expertise. This is a high volume and fast paced environment where you will be working off of 2 computer screens and will be required to multi-task efficiently. You will follow up with customers via phone, email and fax to retrieve any necessary information.  Healthcare Call Center experience preferred. If you have questions please call 502-583-1237 or email angela.thompson@randstadusa.com

Responsibilities

Responsible for accurately and efficiently placing, answering, and completing calls that are received into the contact center while providing the highest level of customer service. The Representative will use the appropriate procedures, tools and equipment to answer inquiries. This level of representative will handle routine inquiries which will have a well-defined protocol as well as some more complex inquiries. 

  • Makes post discharge follow up calls to predefined patients
  • Works from a set of conversation guidelines to identify potential needs and escalates to a Registered Nurse to ensure patient needs are addressed appropriately
  • Acts on behalf of the customer in a healthcare advocate capacity
  • Maintain accurate and up to date information in the documentation system


Skills
  • Telephone Etiquette
  • Call Center Support
  • Basic Computer Skills
  • Customer Service
  • Insurance Verification
  • EHR/Epic
  • EMR
  • Active Listening
  • Patient Support
Education
  • High School (required)
Qualifications
  • Years of experience: 2 years
  • Experience level:Experienced
Shift: First

Working hours: 8 AM - 4 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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