Domestic Agent Role

  • location: Chicago, IL
  • type: Temporary
  • salary: $17 per hour

job description

Domestic Agent Role

We have an exciting opportunity for a Domestic Agent with excellent communication and customer service skills.   Accuracy and timely movement of freight and information is a key component for this position.   This position will be based at our Chicago, IL location.  
  • At least 2 years of customer service support (not call center) with high attention to detail
  • data entry experience and able to type minimum 50 WPM
  • MS Office with Excel for data maintenance
  • Ability to keep up with the fast pace of job, learn new systems, open to supervisor/team feedback
  • Able to work on a small team, eager to learn the job and help one another
  • Logistics, freight forwarding, transportation background is helpful
  • Prior knowledge or ability to learn domestic airport codes
Please contact Ciara Stone immediately: ciara.stone@randstadusa.com or 312-721-1489

Responsibilities

• Create routing and set up shipments based on customers and agents needs
• Make airline and expedited ground bookings to ensure service level commitment is maintained
• Resolve shipment issues with air or ground carriers as well as cartage agents
• Process quote requests to maintain profit margins
• Prepare routing for shipments, send routing to agents, and confirm receipt
• Dispatch pickups requested by customers/agents and confirm daily pickups completed
• Prepare delivery alerts, close out files, send alert to agents, and confirm receipt
• Manage difficult or emotional customer situations by responding promptly to customer needs, soliciting customer feedback to improve service, responding to requests for service and assistance, and meeting commitments



Skills

  • Active Listening
  • Typing Skills
  • Customer Service
  • Basic Software Skills
Education
  • No Degree Required
Qualifications
  • Years of experience: 2 years
  • Experience level:Entry Level
Shift: First

Working hours: 8 AM - 4 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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