Patient Services Representative- Patient Contact

  • location: Baltimore, MD
  • type: Temp to Perm
  • salary: $16 - $18 per hour

job description

Patient Services Representative- Patient Contact

Would you say you have experience providing world class customer service? We have a local Healthcare company that is in need of someone with your expertise. This is a high volume and fast paced environment where you will be working off of 2 computer screens and will be required to multi-task efficiently. You will follow up with customers via phone, email and fax to retrieve any necessary information.



Provides support with the daily activities of the organization including but not limited to filing, telephone coverage, patient registration, and referrals as needed. Ensures delivery of quality patient services through utilization of patient-focused processes, established work standards, and policies and procedures.

  • Answers telephone and responds to inquiry, directs caller to appropriate area, or initiates triage slip for medical personnel response.
  • Greets and directs patients, salespeople, and visitors with courtesy and discretion, providing exemplary customer service.
  • Ability to read, comprehend and apply knowledge about insurance co-pays, deductibles and other insurance related information
  • Collects and applies patient payments, adjustments, and reconciles daily cash reports.  
  • Registers patients and verifies that patient's
  • Accurately enters confidential personal health information and financial information into CPS.  Verifies insurance information.

  • Patient Support
  • Appointment Scheduling
  • Activating Patient Files
  • Data Entry
  • Active Listening
  • Basic Software Skills
  • Patient Care Coordination
  • Telephone Etiquette
  • Patient Scheduling
  • Greeting Patients
  • Customer Service
  • Basic Computer Skills
  • Healthcare System Navigation
  • Medicare Compliance
  • High School
  • Years of experience: 0 years
  • Experience level:Entry Level
Shift: First

Working hours: 8 AM - 5 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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