Call Center Rep

  • location: Des Moines, IA
  • type: Temp to Perm
  • salary: $15 - $16.50 per hour

job description

Call Center Rep

Attention all great communicators, sales, and customer service professionals: These are ESSENTIAL positions with the leading financial company in the Des Moines area.

We are looking for Collectors, and Bankruptcy Specialists for one of the leading employers in the Des Moines area and a Finance/Banking Industry Leader.  Some weekend work may be required down the road but you can expect a set, rotating schedule.

Work with Randstad, where you will receive a weekly paycheck, 401k, benefits, and access to our industry leading discount program and other perks. 

 

Apply today or text "Credit-Keely" to Keely at  (515) 329-5034 to learn more!

 

Pay: Starting from $15-16 depending on shift

Location: West Des Moines, IA

Responsibilities

 

  • Experience with credit reporting or knowledge of it a plus, as is financial industry experience
  • Utilizes an auto-dial or direct dial  system to initiate customer contact and determines reason for delinquency. 
  • Evaluates customers' financial situations and negotiates for full payment or creates terms for repayment. 
  • May Skip-trace to find and collect on delinquent accounts.
  • Contacts customers to determine reason for payment delinquency and obtain payment commitment by placing outbound calls which are non-routine and require deviation from standard screens, scripts, and procedures 
  • Negotiates workouts and repayment plans.
  • Handles most complex collection inquiries and issues. 
  • Makes decisions about acceptance/return of partial payments. 
  • Handles most complex collection inquiries and issues.  
  • 3+ years experience in a direct customer contact, service, collections or sales environment.
The essential functions of this role include:

  • working weekends
Skills

  • Telephone Etiquette
  • sales or customer interaction (2 years of experience is required)
  • Multi-tasking
  • Basic Computer Skills
Education

  • High School (required)
Qualifications

  • Years of experience: 1 year
  • Experience level:Entry Level
Shift: Second

Working hours: 6 AM - 8 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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