We are immediately recruiting for Work from Home Call Center Reps for a high-end ecommerce company. You must have 2-3 years of call center experience, your own computer with Windows 10 and webcam, USB headset and high-speed internet.
The position pays $12 per hour.
The call center is open from 9:00am-Midnight EST. You have to be flexible to qualify although you will receive an assigned schedule.
- Must be flexible to work during the hours of 9:00am-midnight EST 7 days a week. You will reveive an assigned schedule with one day off during the weekend plus a day during the week. We can not guarantee specific days off.
- Call Center Agents may live anywhere is the Continential U.S.
- Must have your own equipment to work from home including a computer (not chromebook or MAC), WIndows 10, webcam, USB headset with a mic, high-speed internet and ethernet cord.
- Taking inbound calls for a high-end retailer whose business is booms during the Holiday season
- Must have 2-3 years of Call Center experience to be considered
- Good and accurate data entry skills
- Experience with handling customer resolutions to correct orders or fix mistakes would be helpful
- Clear speaking voice
- Attention to grammar and spelling
- Must be able to pass a general Grammar and Spelling Assessment and a Call Center Scenario Assessment with a score of 75% or better.
The essential functions of this role include:
- Telephone Etiquette
- Typing Skills
- Customer Service
- Call Center Support
- Taking Inbound Calls (2 years of experience is required)
- Call Center Agent (2 years of experience is required)
- Data Entry (1 year of experience is required)
- Computer Proficiency (2 years of experience is required)
- Customer Resolution (2 years of experience is required)
- Call Escalations (2 years of experience is required)
- High Volume Call Handling (2 years of experience is required)
- Years of experience: 2 years
- Experience level:Experienced
Working hours: 9 AM - 12 AM
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