Randstad Staffing is currently working with a medical call center in Peoria IL to fill multiple Call Center Agent openings at the facility. This is a full time temp-hire opportunity with client in Downtown Peoria, working from home. You will be responsible for answering and making calls pertaining to patient medical bills, answering questions and processing payments. Candidates must be able to work in fast-paced environment. Experience multi-tasking & customer service skills required. Solid data entry and typing skills (MUST TYPE AT LEAST 25 WPM) are a must.
--Taking inbound and making outbound calls to discuss patients’ medical bills
--Taking detailed notes on the conversation
--Returning inquiries in a timely fashion
--Keeping the information discussed in the strictest of confidence
- Customer Service
- Active Listening
- Typing Skills
- Telephone Etiquette
- Basic Computer Skills
- Basic Software Skills
- Years of experience: 1 year
- Experience level:Entry Level
Working hours: 9 AM - 6 PM
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