Virtual Order Management Specialist

  • location: Chilhowie, VA
  • type: Temp to Perm
  • salary: $11 - $14 per hour

job description

Virtual Order Management Specialist

Are you looking to take a step up from your current position and work for an Award-Winning Contact Center? We are seeking candidates who are passionate about helping our business and enjoy working in a fast-paced environment that ranks among some of the top scores in engagement in the industry. As a Virtual Order Management Specialist, you will support our trade partners, consumers, and internal process partners via phone, email, or other technology for Whirlpool Consumer Services. Daily responsibilities include taking inbound calls, helping consumers resolve issues, change delivery dates, placing orders providing basic troubleshooting information, and scheduling delivery while ensuring consumers are fully satisfied.  The position that you are applying for is part of our Virtual Workspace. All of your training, mentoring, and onboarding will be done from the comfort of your home.


Our ideal candidate possesses: 

  • Previous virtual order management experience or applicable customer service experience desired
  • Excellent verbal and written communications skills
  • Ability to type 35 words per minute without mistakes while interacting with customers(removed typing skills) 
  • Experience working with call center software such as eCRM, Aspect, or Genesys and online meeting platforms such as Zoom or Google Suite (remove basic software skills)
  • Intermediate computer skills, specifically in a Google environment(Gmail, Sheets, Chat, Forms, etc.) 
  • Ability to troubleshoot issues and quickly find appropriate resolutions
  • Experience working in a fast-paced environment while managing multiple programs at the same time(removed Data Entry, Multi-tasking, Problem Solving)

The essential functions of this role include:
  • working in a smoke free environment
  • standing for 8 hours at one time
  • SAP
  • Computer Experience (2 years of experience is required)
  • Multi-screen computer skills
  • Order Filling
  • High School (required)
  • Years of experience: 0 years
  • Experience level:Entry Level
Shift: First

Working hours: 7 AM - 7 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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