We are currently looking to fill a customer service role for our client in North Austin. The ideal candidate will have 1 - 3 years of experience in customer support, have excellent verbal and written communication skills, and above average typing skills. If you have a solid work history and are looking for a stable work environment this may be the job for you! This position will initially be work from home, then pivot to onsite in North Austin in 2021. You must be flexible with both.
Answering inbound customer support calls according to quality standards and goals.
Maintaining positive rapport and working relationships with customers and co-workers through communications via phone, email, chat and in person, and by treating every individual with the utmost courtesy and respect in the conduct of company business.
Entering call notes into each customer’s account profile after each call or communication to document the nature of the call, email or message; relevant customer or order information; and any action taken according to quality procedures.
Responding to online messages from customers and customer service emails according to quality standards.
Gathering information from the customer to determine proper instruction to give with regard to the website, ordering process, or internal process.
Assisting customers with general inquiries related to placing orders, pricing, billing, order status, and communicating accurate information relating to products and services.
- Customer Service (1 year of experience is required)
- Basic Computer Skills
- Typing Skills
- Written Communication
- Verbal Communication
- Years of experience: 1 year
- Experience level:Experienced
Working hours: 8 AM - 5 PM
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