Customer Service Representative

  • location: Austin, TX
  • type: Temp to Perm
  • salary: $14 per hour

job description

Customer Service Representative

We are currently looking to fill a customer service role for our client in North Austin.   The ideal candidate will have 1 - 3 years of experience in customer support, have excellent verbal and written communication skills, and above average typing skills.   If you have a solid work history and are looking for a stable work environment this may be the job for you!  This position will initially be work from home, then pivot to onsite in North Austin in 2021.  You must be flexible with both.   

Responsibilities

Answering inbound customer support calls according to quality standards and goals.

Maintaining positive rapport and working relationships with customers and co-workers through communications via phone, email, chat and in person, and by treating every individual with the utmost courtesy and respect in the conduct of company business.

Entering call notes into each customer’s account profile after each call or communication to document the nature of the call, email or message; relevant customer or order information; and any action taken according to quality procedures.

Responding to online messages from customers and customer service emails according to quality standards.

Gathering information from the customer to determine proper instruction to give with regard to the website, ordering process, or internal process.

Assisting customers with general inquiries related to placing orders, pricing, billing, order status, and communicating accurate information relating to products and services.  







Skills

  • Customer Service (1 year of experience is required)
  • Basic Computer Skills
  • Typing Skills
  • Written Communication
  • Verbal Communication
Education
  • High School (required)
Qualifications
  • Years of experience: 1 year
  • Experience level:Experienced
Shift: First

Working hours: 8 AM - 5 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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