Customer Service

  • location: Urbandale, IA
  • type: Temp to Perm
  • salary: $17 - $18.50 per hour

job description

Customer Service

Put your customer service passion and experience to work for you with this senior customer service-in bound role.   This great contract to hire role with our financial services client is for you!  Enjoy a large, supportive team in a top of the industry company.  This is a work from home (WFH) role, must live and remain in the Des Moines, IA area. Working hours: M-F First Shift Starting pay: $17-18.50 Apply directly or email danielle.wood@randstadusa.com with questions Text Customer to (515) 329-5034 to set up interview

Responsibilities

  • Take inbound calls from customers or 3rd party business support contacts in a professional manner
  • Multitask between several systems and screen while maintaining reasonable call and hold times
  • Assist customer in more resourceful way to asnwer all questions
  • Be able to work onsite in an office environment for multiple hours at a time
  • Be open to feedback and constructive suggestions
  • Update payment information on specific insurance coverage
The essential functions of this role include:

  • working in a smoke free environment
Skills

  • Customer Service (1 year of experience is required)
  • Telephone Etiquette
  • Empathy
  • Active Listening
  • Basic Computer Skills
Education

  • High School (required)
 

Shift: First

Working hours: 8 AM - 5 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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