Remote Call Center Agent

  • location: Charlotte, NC
  • type: Permanent
  • salary: $27,560 per year

job description

Remote Call Center Agent

Are you a go-getter with a great can-do attitude? Are you the go-to person in the office? We are currently looking for a REMOTE customer service representative to join our team! Engaged and enthusiastic individuals who are looking to work with iOs systems are encouraged to apply today!  

This is a direct hire opportunity. During training, your pay is $11.00/hr but will bump up to $13.25/hr once out of training (5 weeks).

Requirements for hire:

  • Landline telephone - must provide either a bill, statement of installation, or anything to verify a copper landline will be installed.
  • Internet speed test
  • Flexible work schedule - the call center is open 6am to 9pm MST, so your shift will fluctuate between 8am and 11pm EST. They will assign you at orientation. You will work one weekend day, and have one weekend day off, depending on the schedule assigned.
If you are interested, please apply!

Responsibilities

 

 Handle and carefully respond to all customer inquiries by building excellent rapport & confidence, identifying
their needs, and taking strategic action in a timely manner
 Provide excellent customer service through active listening on every interaction while adjusting support
approach to accommodate all levels of customer experience
 Troubleshoot mobile technology, equipment and system problems while educating the customer on support
options and steps being taken to resolve the issue
 Work with confidential customer information and treat it sensitively
 Aim to resolve issues on the first call by being proactive and demonstrating advanced product knowledge
 Use software to source and input customer data accurately as related to the inquiry

Skills

  • Telephone Etiquette
  • Basic Computer Skills
  • Call Center Support
  • Data Entry
  • Patient Support
  • Customer Service
  • Basic Software Skills
  • Typing Skills
  • Active Listening
  • ERP
Education

  • High School
Qualifications

  • Years of experience: 1 year
  • Experience level:Entry Level
Shift: First

Working hours: 8 AM - 11 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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