Call Center Rep

  • location: Chelsea, MA
  • type: Temp to Perm
  • salary: $16 - $18 per hour

job description

Call Center Rep

Would you say you have experience providing world class customer service? We're working with a local bank that is in need of someone with your expertise. This is a high volume and fast paced environment where you will be making inbound calls and will be required to multi-task efficiently. You will follow up with customers via phone, email and fax to retrieve any necessary information.

Responsibilities

  • Answers telephone inquiries and services members requesting information on products, services, and problem resolution.  Typical calls are, but not limited to:
  • Informing members of the services and products that are available
  • Transferring funds between accounts
  • Opening and closing accounts
  • Correcting errors on accounts
  • Responding to ATM and Debit card inquiries and servicing requests (limits, hot carding, etc.).
  • Assisting members with Home-Banking inquiries and servicing issues.
  • Processing changes to accounts (name, address etc.)


Skills
  • Active Listening
  • Customer Service
  • Call Center Support
Education
  • High School
Qualifications
  • Years of experience: 1 year
  • Experience level:Entry Level
Shift: First

Working hours: 8 AM - 4 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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    Call Center Rep

  • location: Salem, MA
  • job type: Temp to Perm
  • salary: $16 - $18 per hour
  • date posted: 11/25/2020