Would you say you have experience providing world class customer service and collections? We have a local Cleveland, TN company that is in need of someone with your expertise. This is a high volume and fast paced environment where you will be working off of a computer screen and headset, and will be required to multi-task efficiently. You will follow up with customers via phone, email and fax to retrieve any necessary information.
A resume is required in order to be considered for this position. This position will transition to a position in the call center at some point, based on the COVID-19 pandemic. To work from home, highspeed internet is required. Applicants must live within commuting distance of Cleveland, TN.
- Calling clients with past due balances
- Setting up payment plans
- Going over various options to get clients out of collections process
- Exercising customer service skills
- Investigate previous data
- Resolve billing issue
- Applying payments to accounts
- Taking actions to encourage timely payments by clients
The essential functions of this role include:
- working up to 4 hrs of overtime per week
- working weekends
- Customer Service (1 year of experience is required)
- Telephone Etiquette (1 year of experience is preferred)
- Compliance Requirements (1 year of experience is preferred)
- Typing Skills (1 year of experience is required)
- Years of experience: 1 year
- Experience level:Entry Level
Working hours: 8 AM - 9 PM
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