Bilingual Customer Service Rep

  • location: Hollywood, FL
  • type: Permanent
  • salary: $33,280 per year

job description

Bilingual Customer Service Rep

Are you looking for the next steps in your Customer Service career? Take that first one by applying to be a Customer Service Representative. If you have a positive, professional demeanor and understand the importance of making and keeping loyal customers happy, this opportunity is perfect for you! The ideal candidate must speak Chinese, Mandarin, or Cantonese or experience in a related position.  

Responsibilities

  • Process requests for OTC items received from health plan members via mail or phone call
  • Update account information such as billing options and changes of address or phone numbers
  • Answer questions pertaining to mailings sent out by the company periodically
  • Make concise and detailed notations as it pertains to member records
  • Submit mail requests for beneficiaries such as ID cards
  • Educate beneficiaries on how the plan works, including benefits, cost-sharing, and levels of coverage
  • Research premium billing discrepancies and prescription claims processed


Skills
  • Customer Service
  • Telephone Etiquette
  • Follow-up
  • CRM
  • chinese language (3 years of experience is required)
  • mandarin language (3 years of experience is required)
  • cantonese language (3 years of experience is required)
Education
  • High School
Qualifications
  • Years of experience: 3 years
  • Experience level:Entry Level
Shift: First

Working hours: 8 AM - 8 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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