Call Center Supervisor

  • location: Glassboro, NJ
  • type: Temporary
  • salary: $25 per hour

job description

Call Center Supervisor

Work from Home, 100% remote job. Bring your own device.  Customer Service / Call center support Supervisor .  You MUST live in NJ for this role.  6-8 Month Contract role  Hours 8-8 M-F, Weekend rotations needed  Rate: $25.00  Interetsed candidates please apply and contact us today to set up your interview Great opportunity to assist during this open enrollment project.  Candidates must live in NJ 

Responsibilities

Supervise assigned team/unit’s daily operations and related activities. Ensures team/unit contributes to service level standards.

Effectively schedules team/unit to ensure appropriate coverage and their production meets or exceeds quality standards, especially during peak call volumes, break and lunch times.
Effectively monitors, evaluates and distributes daily workload for assigned team/unit, to ensure production standards are being met for inbound and outbound call handling, as well as other work activities assigned.
Responsible for Quality Assurance Monitoring of team/unit‘s

Understands the Call Center’s goals, as well as those for assigned team/unit; supervises to achieve goals in a timely manner by prioritizing work and using resources effectively.
Trains, coaches, counsels, and mentors enrollment counselors so they can efficiently and effectively perform their jobs and educate customers about all programs and health plans.

Conducts regular team/unit meetings.



Skills

  • Call Center Support
  • Basic Computer Skills
  • Active Listening
  • Customer Service
  • Supervising (2 years of experience is required)
Education
  • Associates (required)
Qualifications
  • Years of experience: 2 years
  • Experience level:Experienced
Shift: First

Working hours: 8 AM - 8 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

get jobs in your inbox.

sign up
{{returnMsg}}

related jobs

    Call Center Supervisor

  • location: Mickleton, NJ
  • job type: Permanent
  • salary: $70,000 - $75,000 per year
  • date posted: 11/16/2020

    Call Center Rep

  • location: Glassboro, NJ
  • job type: Temporary
  • salary: $16.50 - $17.50 per hour
  • date posted: 11/2/2020

    Call Center Rep

  • location: Glassboro, NJ
  • job type: Temporary
  • salary: $16.50 - $17.50 per hour
  • date posted: 11/17/2020