Work from Home, 100% remote job. Bring your own device. Customer Service / Call center support Supervisor . You MUST live in NJ for this role. 6-8 Month Contract role Hours 8-8 M-F, Weekend rotations needed Rate: $25.00 Interetsed candidates please apply and contact us today to set up your interview Great opportunity to assist during this open enrollment project. Candidates must live in NJ
Supervise assigned team/unit’s daily operations and related activities. Ensures team/unit contributes to service level standards.
Effectively schedules team/unit to ensure appropriate coverage and their production meets or exceeds quality standards, especially during peak call volumes, break and lunch times.
Effectively monitors, evaluates and distributes daily workload for assigned team/unit, to ensure production standards are being met for inbound and outbound call handling, as well as other work activities assigned.
Responsible for Quality Assurance Monitoring of team/unit‘s
Understands the Call Center’s goals, as well as those for assigned team/unit; supervises to achieve goals in a timely manner by prioritizing work and using resources effectively.
Trains, coaches, counsels, and mentors enrollment counselors so they can efficiently and effectively perform their jobs and educate customers about all programs and health plans.
Conducts regular team/unit meetings.
- Call Center Support
- Basic Computer Skills
- Active Listening
- Customer Service
- Supervising (2 years of experience is required)
- Years of experience: 2 years
- Experience level:Experienced
Working hours: 8 AM - 8 PM
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