Senior Customer Service Representative

  • location: Saint Paul, MN
  • type: Temp to Perm
  • salary: $23 - $25 per hour

job description

Senior Customer Service Representative

We are looking for TOP NOTCH customer service professionals to work for one of the largest financial insitituions in the area! If you have stong analytical skills, investigative skills and have worked in high level escalation and resolution customer service, than this could be the perfect opportunity for you!  This position will be located in Shorview, MN, but has the opportunity to work from home after 30-90 days! If you are interested please apply today, email your resume to ronni.bopes@randstadusa.com or text the word "Shoreview" to (515) 329-5034. 

Responsibilities

  • Support resolution cases working customer escalated complaints for Small Business Credit Products - unsecured and real estate loans
  • Respond, researching and/or resolving escalated, high dollar, or high profile inquiries and complaints requiring special handling and that may have been forwarded by the management committee members, agencies, and/or business chain of command.
  • Will also be printing out and mailing letters to customers - may execute resolution via phone or in writing
  • Complaints received when a front line office at WF files a complaint.
  • Filters from complaint system (ECMP) into a queue where cases are then assigned out to agents

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