Customer Service Representive

  • location: Hollywood, FL
  • type: Permanent
  • salary: $33,000 per year

job description

Customer Service Representive

*Required: Need to be located in Arizona* Are you looking for a work from home opportunity?  Our team is currently looking for qualified customer service candidates who are bilingual preferred in English and either Mandarin or Cantonese to work for an exciting Healthcare company.  In these positions we are recruiting talented individuals who are looking to join a fast paced growing professional organization.

Responsibilities

  • Process requests for OTC items received from health plan members via mail or phone call
  • Update account information such as billing options and changes of address or phone numbers
  • Answer questions pertaining to mailings sent out by the company periodically
  • Make concise and detailed notations as it pertains to member records
  • Submit mail requests for beneficiaries such as ID cards
  • Educate beneficiaries on how the plan works, including benefits, cost sharing, and levels of coverage
  • Research premium billing discrepancies and prescription claims processed


The essential functions of this role include:
  • working weekends
Skills
  • Customer Service
  • Basic Computer Skills
Education
  • High School
Qualifications
  • Years of experience: 2 years
  • Experience level:Experienced
Shift: First

Working hours: 8 AM - 8 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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