Customer Service Representative

  • location: Gallatin, TN
  • type: Temp to Perm
  • salary: $15.50 per hour

job description

Customer Service Representative

• Records and processes orders and inquiries received by mail, telephone and through customer contact. • Provides pricing, availability, and schedule information within established guidelines. • Suggests alternative products or services to meet customer needs. • Obtains resolution of routine customer complaints and issues. • Serves as communication link between customers and sales staff to assure responsiveness. • Tracks order activity, and alerts appropriate staff of any potential delivery problems. • Tracks warehouse inventories and replenishments. • Obtains pricing for any services and materials required for the manufacturing of customer's item that must be manufactured at a different facility. • Creates plant manufacturing documents from customer specifications. • Ability to operate with the customer's best interest in mind.

Responsibilities

Serves as a primary point of contact for customers by receiving and processing routine customer orders, inquiries, and/or complaints covering items or products ordered for our manufacturing plant in Gallatin, TN
Manufacturing experience highly preferred
How you will impact The Company:
• Maintains an ongoing relationship with selected customers and sales staff. Incumbents use knowledge of products and product availability to provide a communications link to the customer.
• Applies advanced skills to the position within assigned functional area.
• Duties and tasks reflect substantial variety and complexity.



The essential functions of this role include:

  • working in a smoke free environment
Skills
  • Customer Service
  • Typing Skills
  • Telephone Etiquette
  • Call Center Support
  • Order Processing
  • Follow-up
Education
  • High School (required)
Qualifications
  • Years of experience: 1 year
  • Experience level:Experienced
Shift: First

Working hours: 8 AM - 5 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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