• Records and processes orders and inquiries received by mail, telephone and through customer contact. • Provides pricing, availability, and schedule information within established guidelines. • Suggests alternative products or services to meet customer needs. • Obtains resolution of routine customer complaints and issues. • Serves as communication link between customers and sales staff to assure responsiveness. • Tracks order activity, and alerts appropriate staff of any potential delivery problems. • Tracks warehouse inventories and replenishments. • Obtains pricing for any services and materials required for the manufacturing of customer's item that must be manufactured at a different facility. • Creates plant manufacturing documents from customer specifications. • Ability to operate with the customer's best interest in mind.
Serves as a primary point of contact for customers by receiving and processing routine customer orders, inquiries, and/or complaints covering items or products ordered for our manufacturing plant in Gallatin, TN
Manufacturing experience highly preferred
How you will impact The Company:
• Maintains an ongoing relationship with selected customers and sales staff. Incumbents use knowledge of products and product availability to provide a communications link to the customer.
• Applies advanced skills to the position within assigned functional area.
• Duties and tasks reflect substantial variety and complexity.
The essential functions of this role include:
- working in a smoke free environment
- Customer Service
- Typing Skills
- Telephone Etiquette
- Call Center Support
- Order Processing
- Years of experience: 1 year
- Experience level:Experienced
Working hours: 8 AM - 5 PM
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