IT Analyst (overnight)

  • location: Quincy, MA
  • type: Temp to Perm
  • salary: $16 - $18 per hour

job description

IT Analyst (overnight)

A large Fortune 500 Telecommunications company located in Quincy, MA is looking for a Junior IT Analyst to join their team. This incumbent will be responsible for handling customer calls and guiding clients through troubleshooting steps to resolve their technical issues in a timely manner. This position is an overnight shift working four, ten hour shifts per week between the hours of 8:00pm-6:30am.

Responsibilities

  • Remotely troubleshoot issues on problem calls from customers and field technicians.
  • Professionally and accurately handle customer requests including technical and non-technical inquiries.
  • Answer routine questions regarding service installation, product features, outages and component-level problems
  • Follow up with customers and internal departments to confirm that issues have been resolved in a timely manner that is satisfactory to the customer.


Skills
  • Customer Service (1 year of experience is preferred)
  • IT support (1 year of experience is preferred)
  • Helpdesk support (1 year of experience is preferred)
  • Problem Solving (1 year of experience is preferred)
  • Technical support (1 year of experience is preferred)
Education
  • No Degree Required
Qualifications
  • Years of experience: 1 year
  • Experience level:Entry Level
Shift: Third

Working hours: 8 PM - 6:30 AM

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