In Home Customer Service Representative

  • location: Cleveland, TN
  • type: Temp to Perm
  • salary: $11 - $14 per hour

job description

In Home Customer Service Representative

WORK FROM HOME !

Are you looking to take a step up from your current customer service position and work for an Award Winning Call Center in Cleveland, TN with ample growth opportunities? We are seeking Care Experts who are passionate about helping our consumers and who enjoy working in a Virtual Consumer Services Center that ranks some of the top scores in engagement among the industry. This dynamic person will answer consumer questions regarding appliances, primarily via phone. While Customer Service is our primary function, we have unique sales opportunities for most calls where your ability to sell will earn you commission based bonuses on top of your hourly rate. High performers earn the opportunity to receive pay increases each quarter.



Responsibilities

  • taking inbound calls from customers and providing quality customer service
  • troubleshooting customer and product issues to quickly find appropriate resolutions
  • documenting customer interactions in the call center software program, such as eCRM, Aspect, or Genesys
  • using computer skills, specifically in a Google environment,to communicate and complete daily tasks 
  • managing multiple programs at the same time, while working in a fast paced environment


Skills
  • Customer Service
  • Typing 35 words per minute
  • G-suite - gmail, sheets, chat
  • Zoom video meetings or similar
  • Call Center Software
Education
  • High School (required)
Qualifications
  • Years of experience: 0 years
  • Experience level:Entry Level
Shift: First

Working hours: 8 AM - 8 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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