Call Center Rep

  • location: Medford, MA
  • type: Temporary
  • salary: $15 - $16 per hour

job description

Call Center Rep

Randstad is working with a company to fill multiple seasonable roles in their call center. These positions will be temporary, with the possibility for one stand out employee to secure a permanent offer at the end of the assignment. This position will require a drug screen and video interview. The ideal candidate will have experience in a customer service environment, professionalism, and excellent communication skills. What's In It For You? -Gain extra money before the holidays -Consistent work - shift of Mon-Fri 9AM-5PM for at least 2 months -Excellent working environment, classroom/shadowing training in A+ office space with over 39,000 square feet set for social distancing! -FREE Parking  

Responsibilities

- Take incoming calls from call queue to assist customers with questions or concerns (damaged or broken products, wrong product, buyers' remorse, estimated delivery time, placing an order)

- Effectively determine what the customer needs to resolve every call on a positive note

- Place orders through online order system

- Track customer shipments through database software

- Answer all customer questions with a high level of empathy and professionalism

- Report to work on time and adhere to break schedule

- Apply discounts a requested and required to customer orders



Skills

  • Customer Service
  • CRM
  • Call Center Support
Education
  • High School (required)
Qualifications
  • Years of experience: 0 years
  • Experience level:Experienced
Shift: First

Working hours: 9 AM - 5 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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