Does the idea of an open, challenging and collaborative environment put a smile on your face? A major Call Center is looking for Call Center Manager II to join the Customer Care team. This indivudual will take inbound and make outbound calls for a variety of customer and partner related issues. Are you expereinced in leading a team of 15-20 members in a Call Center environment? Apply today!
- Outbound calls to prospective customers (soft leads) to initiate programs
- Coaching call center reps
- Providing issue resolution
- Monitoring calls and reviewing with Reps
- Assist Call Center Manager with all tasks.
The essential functions of this role include:
- working up to 8 hrs of overtime per week
- working weekends
- Call Center Support
- Telephone Etiquette
- Customer Service
- Years of experience: 3 years
- Experience level:Manager
Working hours: 9 AM - 7 PM
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