Call Center Supervisor

  • location: Virginia Beach, VA
  • type: Permanent
  • salary: $37,000 - $45,000 per year

job description

Call Center Supervisor

 

Does the idea of an open, challenging and collaborative environment put a smile on your face? A major Call Center is looking for Call Center Manager II to join the Customer Care team. This indivudual will take inbound and make outbound calls for a variety of customer and partner related issues. Are you expereinced in leading a team of 15-20 members in a Call Center environment?  Apply today!  

Responsibilities

 

  • Outbound calls to prospective customers (soft leads) to initiate programs
  • Coaching call center reps
  • Providing issue resolution
  • Monitoring calls and reviewing with Reps
  • Assist Call Center Manager with all tasks.
The essential functions of this role include:

  • working up to 8 hrs of overtime per week
  • working weekends
Skills

  • Supervising
  • Call Center Support
  • Telephone Etiquette
  • Managing
  • Customer Service
Education

  • High School (required)
Qualifications

  • Years of experience: 3 years
  • Experience level:Manager
Shift: First

Working hours: 9 AM - 7 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

 

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