Technical Support Consultant

  • location: Milwaukee, WI
  • type: Temp to Perm
  • salary: $17 - $18 per hour

job description

Technical Support Consultant

e have an immediate need for a Technical Customer Service Representative with a growing client in Wauwatosa, WI.  This is a contract-to-hire opportunity is a first shift, full time role with a pay rate range of $17-$18/hr. In this position, you will be working within a call center setting and be responsible for provided customer support via phone/email, assisting outside sales representative and other duties as assigned.

Responsibilities

Supports both internal and external users with technical and application issues. Monitors phone and email queues. Provides first level assistance for defined problems and escalates tickets/calls as necessary. Logs tickets and escalates to product support. Tracks calls and documents problems. Consults knowledge database to optimize resolutions and follows through on resolution with callers. Answers, reads, and documents information into tracking tickets.



The essential functions of this role include:

  • working weekends
Skills
  • Call Center Support
  • Technical Support (1 year of experience is required)
  • troubleshooting
Education
  • Associates (required)
Qualifications
  • Years of experience: 1 year
  • Experience level:Experienced
Shift: First

Working hours: 7 AM - 7 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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