e have an immediate need for a Technical Customer Service Representative with a growing client in Wauwatosa, WI. This is a contract-to-hire opportunity is a first shift, full time role with a pay rate range of $17-$18/hr. In this position, you will be working within a call center setting and be responsible for provided customer support via phone/email, assisting outside sales representative and other duties as assigned.
Supports both internal and external users with technical and application issues. Monitors phone and email queues. Provides first level assistance for defined problems and escalates tickets/calls as necessary. Logs tickets and escalates to product support. Tracks calls and documents problems. Consults knowledge database to optimize resolutions and follows through on resolution with callers. Answers, reads, and documents information into tracking tickets.
The essential functions of this role include:
- Call Center Support
- Technical Support (1 year of experience is required)
- Years of experience: 1 year
- Experience level:Experienced
Working hours: 7 AM - 7 PM
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