Customer Service Admin

  • location: Chandler, AZ
  • type: Temp to Perm
  • salary: $16 per hour

job description

Customer Service Admin

If you are an Experienced Call Center Representative who wants to get their foot in the door of a large financial institution, then keep reading! Randstad is looking for Financial Crimes Specialists who will be reviewing, researching, and finding a resolution for potentially fraudulent or unauthorized transactions.  Pay: $16/hr Start: 12/07 Positition is ON-SITE in Chandler AZ. The Benefits of working with Randstad!:  --Potential for temp to hire with the client --Benefits through Randstad: Healthcare (Medical, Dental, Vision, Disability, Life/Accidental Insurance) and 401k --Dedicated recruiter who will walk you through the process, interview prep, and provide support from start to finish.  --Weekly pay!  

Responsibilities

--Research and analyze complex transactions, claims and documentation using multiple online systems with technical proficiency and work on projects/tasks as required by the department

--Will gather pertinent information to process and resolve claims by communicating with customers and/or merchants/financial institution to determine the outcome of the claim

--Excellent communication skills are necessary to conduct thorough questionnaires while documenting and researching all required information to assist the customer in resolving their claim

--No inbound calls, minimal outbound calls to customers

--Claims will be on Day 10, meaning decisions need to be made quickly and accurately

--Will be researching bank transactions and following money to find out what banking entity it went to



Skills

  • Analytical Thinking
  • Written Communication
  • Verbal Communication
  • Claims Processing
  • Call Center Support
  • Customer Service
Education
  • High School (required)
Qualifications
  • Years of experience: 0 years
  • Experience level:Entry Level
Shift: First

Working hours: 9:30 AM - 6:30 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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