Customer Care Specialist

  • location: Austin, TX
  • type: Temp to Perm
  • salary: $16 per hour

job description

Customer Care Specialist

If you have a positive, professional demeanor and understand the importance of making and keeping loyal customers happy, this opportunity is perfect for you! The ideal candidate has previous experience with customer service in a call center environment.  Biligual Spanish a plus.   If you have a consistent work history and a passion to help others we encourage you to apply.  Must be able to work from home.   Training will be conducted onsite in Austin, TX. 



Responsibilities

Responsibilities:
- Responding to telephone inquiries and complaints using standard scripts and procedures
- Gathering information, researching/resolving inquiries and logging customer calls
- Communicating appropriate options for resolution in a timely manner
- Informing customers about services available and assessing customer need
- Maintaining customer records by updating account information
- Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

Operation Hours: 7:00 AM - 7:00 PM M-F





Skills

  • Telephone Etiquette
  • Basic Software Skills
  • Call Center Support (1 year of experience is required)
  • Empathy
  • Customer Service (1 year of experience is required)
  • Data Entry
Education
  • High School (required)
Qualifications
  • Years of experience: 1 year
  • Experience level:Experienced
Shift: First

Working hours: 7 AM - 7 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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