Client Service Representative

  • location: Southborough, MA
  • type: Temporary
  • salary: $14 - $16 per hour

job description

Client Service Representative

Does the idea of providing a high level of customer service in an open and collaborative setting put a smile on your face? Interested in gaining more customer service experience in your career? A fast growing technology company is looking for customer service representatives to join their Customer Care team. The Customer Care Support Specialist will take inbound and make outbound calls for a variety of customer and partner related issues.  

Responsibilities

• Answer a high volume of incoming calls while utilizing multiple databases and  resources.  

• Process orders, returns, credits and exchanges for customers. 

• Assist customers identify available energy conservation programs, rules and  applicable processes. 

• Assist customers using multiple forms of communication including but not  limited to: phone, email, and chat. 

• Process and file customer correspondence accurately. 

• Prioritize and resolve customer issues.  

• Assist with administrative duties and special projects for multiple departments. 

• Work closely with other departments to resolve customer issues. 



Skills

  • Customer Service
  • Call Center Support
  • Telephone Etiquette
  • Active Listening
  • Basic Computer Skills
Education
  • High School (required)
Qualifications
  • Years of experience: 1 year
  • Experience level:Entry Level
Shift: First

Working hours: 8:30 AM - 5 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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