Inbound Call Center Representative

  • location: Urbandale, IA
  • type: Temp to Perm
  • salary: $14 per hour

job description

Inbound Call Center Representative

100% work from home position with local Des Moines business! We are seeking customer service professionals with a proven call center or customer service background. You do not have to be located in the Des Moines area to apply for this position. This is a great opportunity with a company who encourages internal growth and the desire to level up their career!  Apply today by texting "WFH-DSM" to (515) 329-5034 or applying to this post! 

Responsibilities

 

You will be responsible for assisting customers with the equipment in their vehicle. Needing to be able to navigate a few screens to be able to locate the information that is needed. You will be responsible for assisting in a way that hopefully the customer will not need to call back. Being capable of adhering to a schedule is of utmost importance. 

 

This positions is 100% remote and will require hours of 10:30-7 or 11:30-8. With a rotating weekend schedule. 

Ex. A week: M,T,W,Tr,F. B week M, T, Tr, F, Sun. Then rotate back to your A week. 

You must have been in your most recent role for a minimum of 1 year and demonstrate job stability and longevity to be considered. This role also will require a background check over the last 10 years. 

The essential functions of this role include:

  • working in a smoke free environment
  • working weekends
Skills

  • Active Listening
  • Adapting to Change
  • Empathy
  • Telephone Etiquette
  • Basic Computer Skills
  • Customer Service
  • Typing Skills
Education

  • High School
Qualifications

  • Years of experience: 0 years
  • Experience level:Entry Level
Shift: First

Working hours: 8 AM - 8 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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