Customer Service

  • location: Buffalo, NY
  • type: Temp to Perm
  • salary: $16.50 per hour

job description

Customer Service

Do you want a new career opportunity that is work from home & has room for growth? We are currently looking for Customer Service Representatives for our inbound call center client. In this role, you will answer incoming calls and respond to customer's emails, manage and resolve customer complaints, sell products and place customer orders in the computer system while providing product and service information to customers all from the comfort of your home. Skills: -Answer approximately 75-100 incoming calls per day -Excellent listening skills and the ability to ask probing questions, understand customer concerns and overcome objections while remaining calm to offer solutions to their inquiries. -Multi-tasking and ability to problem solve are essential in this role -Effectively communicate using consumer friendly and appropriate language

Responsibilities

This unique, remote opportunity will have daily goals & metrics set and you will be recognized for your achievements. You must be a focused, positive professional, ideally with customer service and/or call center experience who resides in the state of New York. We have several different schedules to choose from with start time options including 7 am, 8 am, 9 am, 10:30 am, 11:30 am, and 12:30 pm; Sunday's are guarunteed off. So, if you are a morning person or like to work later in the day, we have a schedule for you. 


If you're interested in this position, or know of anyone who may be interested, please send your resume to Drucilla.Watkins@randstadusa.com or apply on our website: www.randstadusa.com



The essential functions of this role include:

  • working weekends
Skills
  • Customer Service
  • Telephone Etiquette
  • Active Listening
  • Empathy
  • Basic Computer Skills
Education
  • High School (required)
Qualifications
  • Years of experience: 1 year
  • Experience level:Experienced
Shift: First

Working hours: 7 AM - 9 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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