Does the idea of an open, challenging, and collaborative environment put a smile on your face? A vacuum sealing technology company is looking for a customer service representative to join the team in Fremont CA. The Customer Service Specialist will take inbound and make outbound calls for a variety of customer and partner-related issues. The ideal candidate has previous experience with purchase orders and data entry with impeccable writing and communication skills. If this sounds like you please apply!
- Accept all incoming telephone inquiries directed by customers and other outside individuals.
- Provide product ordering assistance to customers as required.
- Provide quotations in a timely manner
- Enter sales orders/RMA's into the company computer system as required.
- Maintain control of weekly backlog report
- Maintain a satisfactory level of weekly orders entered.
- Maintain a satisfactory level of weekly sales revenue.
- Maintain a satisfactory level of weekly product quotations.
- Submit log of orders/revenue and quotes at the end of every week.
- Provide file maintenance to Customer DataBase
- Access sales related information as required to provide customer assistance as well as production/collections assistance.
- Customer Service (3 years of experience is required)
- Order Processing (3 years of experience is required)
- Microsoft Office (5 years of experience is required)
- RMA (3 years of experience is required)
- Entering Sales Orders (3 years of experience is required)
- Product Quotations (3 years of experience is required)
- Years of experience: 5 years
- Experience level:Experienced
Working hours: 7:30 AM - 4 PM
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Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.